1. What kind of equipment do you teach on?
2. What is the most number of people per course?
5. How many breaks are there on the course?
6. If I miss my course will I be charged?
7. Do you have courses for people who need more than 1 day?
8. Will I get a certificate at the end of the day?
9. What if I have questions after the course?
10. Does everyone get their own computer in the class to use or do we share?
12. If I book a course and need to change the date can I?
13. What training material will I get?
14. How qualified are the tutors?
15. Where are the courses held?
16. Do you cater for disabled people?
18. My English is not that good can I still come on the course?
1. Each student uses a 17 inch high spec laptop with a normal mouse, we also have additional keyboards if the laptop keyboard is unsuitable. The tutor demonstrates everything on a screen at the front of the class using a PC projector.
2. The most number of students we will book on a course is 15, however, the average number of students per class is 10.
4. We will provide light refreshments during the breaks, of which there are 2. Refreshments include, water, juices, soft drinks, crisps, and biscuits.
5. Each day has 2 breaks lasting 20 minutes the first is at 11am the second is at 3:15pm. You also get 1 hour for lunch at 12:45-1:45.
6. If you miss your course then you will lose your money. If you let us know that you can not make the course 3 full days before you will not lose your money.
7. We do provide 2 day courses, these are normally over the weekend. See the course timetable for more details.
8. Yes, every students who competently completes the course will get a certificate. If we think you did not understand the material or found it difficult we will discuss this with you. We reserve the right not to give certificates to students we feel did not understand the course or had significant difficulties completing the course.
9. During the course you will be shown how to get help on the software you are taught. We do not formally provide support outside of the course, however, we do encourage students to use the LivingWandsworth forum to ask questions as all the staff check these regularly. We do provide support packages starting from £5.99 a month.
10. All students get there own 17 inch high spec laptop to use on the day, no one has to share.
11. A day course will begin at 8:45 and formally ends at 5:45, normally training ends at around 4:45pm-5pm and you are free to leave, but most students stay after to ask more questions and discuss specific software use.
12. If you need to change the course date you must let us know 3 full days before the course or you will lose your money.
13. All students will on the day receive, a pen and pad, a training guide, and a resource PC-DVD of the material taught.
14. All of our trainers are highly skilled with a minimum of 7 years experience with the software they teach. They are not trainers who have simply been taught how to teach the course with no real world experience of the software, they are people who have used the software on a daily basis for their own professional needs, this includes developing complex systems and training people how to use them. Most of the tutors have IT experience that spans back to their childhood. Above all they are all friendly, eager to help, and very patient, in the unlikely event that you have a question during the course that they can not answer, they will find the answer and get back to you as soon as possible.
15. We hold courses in Wandsworth, Balham and Earlsfield. We decide where to hold each course based on where the majority of students are from. You can always elect to choose where you attend.
16. We try our best to cater for disabled people, if you let us know of any special requirements you have as soon as possible we will try our best to accommodate you. At least one of our locations will be wheelchair friendly, our laptops also have zoom software installed, we can provide palm rests, we also have a 22in monitor, and all our staff can change the screen resolution of your screen to help you.
17. Our courses are open to people over 16.
18. From time to time we run special courses for people who have difficulty understanding English, these courses normally take place over 2 days, and have 2 tutors, they do cost slightly more. We would not recommend you going on one of our normal courses if you do not fully understand English. Please contact us for more details.
